Large US Financial Services Firm Hires Symphony SMS for Local Line Audit

Business Challenge
With over 7,000 retail locations throughout the United States and local managers contracting
for local phone service at each location, the company had virtually no visibility into what
services were being purchased or whether the vendors were living up to contractual
obligations, such as volume discounts and credits.

Solution
Symphony SMS ordered copies of all Customer Service Records and one month’s invoice
from our client’s local phone vendors and then input that information into our Auditor Toolkit
database. The resulting data gave the company an unprecedented view of their local telecom
spend, allowing them to determine where services should be reduced in specific locations. In
addition, a large billing error involving the application of volume discounts was revealed,
resulting in the vendor issuing significant credits and correcting the error going forward.

Results
By leveraging the combination of our superior technology and offshore operations,
Symphony SMS gave the client unparalleled visibility and control over an area of
telecom spend previously overlooked, due to the logistical challenges in gathering the
necessary information. As a consequence, local phone service costs were greatly
reduced and cash flow improved.

About Symphony SMS
Symphony SMS offers an End-to-End TEM Outsourcing Solution – a holistic approach that drives productivity, controls costs and enables clients to utilize telecom to create profitable technical, operational and accounting business solutions.