High Impact Global Business Solutions Company Profile: Spend Management Solutions Symphony Services Corporation is the global business services outsourcing partner that assures results and drive success for its clients. It's Spend Management Solutions (SMS) offers technology and technology-enabled outsourcing services to monitor, manage and minimize indirect costs. Global 2000 companies have leveraged Symphony Services' full suite of flexible telecommunications and IT expense management outsourcing services to capture, monitor and control their costs. By working with Symphony Services, companies can effectively manage their indirect costs, allowing them to focus on their core competencies and increase competitive advantage. The company has U.S. offices in Dallas, Nashville, Boston and Palo Alto, and international operations in Bangalore and Pune, India. The Market Need Reduce or Eliminate Indirect Spend to Favorably Affect Your Cost Structure Indirect spend is receiving increased attention from senior management of most organizations. On average, indirect spend comprises 50% of a company's purchases. However, many organizations continue to struggle in implementing company-wide best practice processes and tools intended to help them gain control over indirect spend and achieve cost savings. Indirect expenditures represent a significant opportunity for fiscal and operational improvement. As an example, telecommunications costs can represent the third or fourth highest variable expense of an average U.S. company. Typically, many different divisions within a single organization purchase and manage telecom services and, as a result, few companies have global visibility into their assets and exactly what they are spending, with whom and how. Gaining control of telecom and other indirect spend areas provides the potential for you to increase your profitability and concentrate on your core business. Symphony Services, through its Telecom Expense Management solutions, can enable you to operate at your lowest possible cost without jeopardizing quality of service, reliability or performance. Full Suite of TEM Solutions Help Companies Manage and Minimize Indirect Spend Our Telecom Expense Management solutions enable you to implement a closed-loop expense management process, resulting in greater control and cost reductions. No matter where an organization stands in implementing expense management best practices, Symphony Services' expertise, processes and technology can help achieve the next level of management and savings. From managing your assets to analyzing your service provider invoices, Symphony Services delivers global insight into what transactions are made within an organization – and at what cost. Our Telecom Expense Management has over 300 clients spanning various industries, such as financial services, manufacturing, hospitality, retail, consumer products and pharmaceutical. Symphony Spend Management Solutions at a Glance Founded in 2002 Top-Notch Staff and Quality Process Maturity Rated at CMMI Level 4 Strong Financial Backers Primary Financiers are TH Lee Putnam Ventures and Symphony Technology Group Global Secure Infrastructure Acquisitions 2002: Telco Research (originally founded in 1975) 2003: Teletron (originally founded in 1989) 2004: Stonehouse Technologies, Inc. (originally founded in 1978) Our biggest strength lies in the fact that we can offer software and services solutions that are based on sophisticated technology and linkage of traditionally disparate business processes. As such, we have always taken a holistic view of the telecommunication spend management market, with an eye toward integration, automation and the streamlining of business processes. Contact Details Symphony Services SMS 14881 Quorum Drive, Suite 800 Dallas, TX 75254 Phone: 972-581-7300

Configuration, Maintenance and Support for your Expense Management Software and Hardware Environment Many organizations are looking for expense management applications without the need to manage and maintain software and hardware environments. For these clients, Symphony SMS provides an SaaS “Software as a Service” model where our staff configures, maintains and supports the hardware and software environment while it is hosted at our ISO-certified, secure data center. For a monthly fee, our clients access our industry leading expense management solution capabilities while feeling at ease that their data is under the watchful eye of our world-class data center. In addition, professional services are offered to help realign business processes or improve the accuracy of the data used to power our expense management application. SaaS Model Minimizes Risk,Preserves Capital SMS offers full web-based remote access to its TEM application via a standard browser that allows clients to efficiently process their invoices, manage their MACDs and vendors, reconcile charges against inventory, and provide greater visibility into costs, without the capital expense of providing the required platform and data processing resources. Benefits of our SaaS hosted model include: Provides greater predictability of costs Eliminates software maintenance costs Preserves capital Frees management from day-to-day operational oversight Improves focus on core business and strategic objectives Maintains transparent data location to users Keeps program code current and monitored for optimal performance by Symphony Services Diminishes business risk The Benefits: -------------------------------------------------------------------------------- Predictable Costs. Preservation of Capital. Lower Operating Cost. No Maintenance Costs. Emphasis on Day-to-Day Operations Improved Focus on Core Business. Symphony SMS Data Centers Provide for Redundant Operations Symphony SMS’ Saas and Management Services provides for the steady-state operations of the production application environment. Such services include redundancy in the following components: Data Centers, Network, Firewall, Web Server-layer, Application Server-Layer and Database Server-Layer, and application. For clients that are hosting the application, Symphony SMS can develop a back-up environment within our data center to provide for fail-over and full recovery of the data and the environment. -------------------------------------------------------------------------------- Data Center The Symphony SMS Data Centers are designed to provide flexible services to ensure the non-stop operations of production environments while providing the necessary physical security to protect our customer’s assets and intellectual property. The data centers have the following characteristics: Locking cabinets or cage space dedicated to each customer N+1 redundancy in power and HVAC delivery Early warning VESDA smoke and particulate detection Dual fire-suppression systems Power, HVAC, security, fire, moisture and leak detection monitoring systems Centralized monitoring of all data center security and environmental systems Palm scanner readers to access customer hosting space Card access control at all interior doors Digital surveillance cameras with 30-day storage. Network Each data center provides high availability network services. The data centers have multiple Internet providers bringing in their links via diverse telecommunications carriers and diverse entry paths into the data center. Symphony SMS aggregates Internet bandwidth via redundant Cisco core routers, and delivers high quality bandwidth to our hosted customers via redundant Cisco Catalyst switches. Each customer front-end network is segmented via VLAN to segregate each customer, and have basic access lists and packet filtering. Firewall For increased network security, Symphony SMS offers high availability firewall services configured in active/passive to provide maximum protection and firewall uptime. The proposed firewall for Symphony SMS has capabilities of handling up to 75 Mbps of throughput and 2,000 concurrent sessions. -------------------------------------------------------------------------------- Web Server Layer Symphony SMS provides dual web servers load balanced via a high availability web load balancer. The load balancer will detect the state of the web server and if a server is unavailable it will immediately redirect a web session to an alternate web server. Application Server Layer Symphony SMS provides multiple servers configured in an Oracle or SQL Cluster. The cluster manager will maintain a heartbeat with both servers and perform load balancing. If the cluster manager were to become unavailable, the alternate server would be promoted to cluster manager and continue operations. Database Server Layer The Oracle & SQL database servers are configured in a cluster, leveraging an external direct-attached disk array and Veritas Cluster software to provide a high availability active/passive environment. The database servers will share a common disk, and all database activity will be handled by the primary database server. In the event the primary database server was to fail, the passive server would be promoted to active to continue database operations. The cluster software enables a virtual database server name that will direct database calls to the active server. Contact Details Symphony Services SMS 14881 Quorum Drive, Suite 800 Dallas, TX 75254 Phone: 972-581-7300 Fax: 972-581-7301 e-mail: SMS-Sales@symphonysv.com www.symphonysms.com Worldwide Offices In: Dallas, TX Nashville, TN Boston, MA Palo Alto, CA Ft. Myers, FL Bangalore, India Pune, India Mumbai, India

Use Spend Management Technology to Gain Control and Reduce Costs Reducing the cost of telecommunications and IT spend requires an organization to effectively control both usage and unit cost. According to an Aberdeen Group study, enterprises with dedicated telecommunications category spend management strategies reported average budget savings of 21.5%. Those that leveraged technology saw higher average savings of 26.1% versus those that did not leverage technology. However, even with today's focus on cost cutting initiatives, many organizations struggle to obtain a clear view of what telecommunications and IT transactions are made by the organization and at what price. A Struggle for Order and Discipline Corporations and government organizations face the following challenges: Multiple locations that utilize their own processes and tools, Lack of visibility to enterprise assets and inventory levels, Lack of access to comprehensive and timely expense data, Growth in the complexity and volume of spend due to changing technologies and end-user requirements, Lack of insight into actual usage and provisioning, Tighter budgets with increased workloads, Receipt, processing and reconciliation of thousands of invoices. The Question: Research shows that more than 50% of companies do not know how much is being spent on telecom and IT services. How can you manage costs that you cannot identify? Bring Stability and Best Practices to Your Business Processes Our TEM Takes You from Chaos to Transformation Our solution can take your organization from "chaos" to "transformation," bringing stability and best practices to your business processes, recovering costs, and reducing expenses, in addition to providing comprehensive chargeback capability with consolidated billing on the web. Our suite of flexible telecommunications expense management (TEM) solutions provide clients with a global view of all expenses, including costs generated by assets, work orders, usage and service provider invoices, as well as all key business processes associated with such expenses, such as vendor invoice management, reconciliation, contract management, provisioning, and billing/chargeback. Symphony's TEM technology and services offer comprehensive telecom and IT expense management solutions to help companies gain control of expenses, improve their bottom line, and optimize performance. To answer these challenges, Symphony Service' Spend Management Solutions provides a closed loop expense management solution that closes the gap between telecom and IT assets and service providers. It enables organization to implement the right processes, expertise and technology to support enterprise-wide management of their telecom and IT expenses. Our solution encompasses the following areas: Contact Details Symphony Services SMS 14881 Quorum Drive, Suite 800 Dallas, TX 75254 Phone: 972-581-7300 Fax: 972-581-7301 e-mail: SMS-Sales@symphonysv.com www.symphonysms.com Worldwide Offices In: Dallas, TX Nashville, TN Boston, MA Palo Alto, CA Bangalore, India Pune, India

MANAGED PROFESSIONAL OUTSOURCING SERVICES Improve Your Bottom Line with an End-to-End TEM Outsourcing Solution Symphony Services' Spend Management Solutions (SMS) is a world-class Telecom Expense Management (TEM) outsourcer serving Fortune 1000, Global 2000 and middle-market companies. Symphony is the only TEM provider offering an End-to-End TEM Outsourcing Solution – a holistic approach that drives productivity, controls costs and enables clients to utilize telecom to create valuable technical, operational and accounting business solutions. Flexible Solutions put Client Needs First Symphony Services leads the way in providing managed professional service solutions in all telecommunications areas – invoice processing, audit and reconciliation; inventory audit and network optimization; cost allocation and financial management; strategic sourcing; service delivery management, help desk; call accounting – in effect becoming an extension of our clients' telecom and IT departments. We can deliver results for any project scale – from a specific project, such as development of a wireless strategy or service provider contract analysis, to the management of an entire telecommunications or IT department. Our ability to combine our best practices methodology, strong telecommunications expertise and world-class technology with our clients' business knowledge and goals has enabled Symphony Services to deliver unprecedented levels of cost and service improvements. The Benefits: -------------------------------------------------------------------------------- Focus on core competencies. Streamlined business processes. Ready access to spend data. Reduced costs. Improved service levels. Solutions that Employ Domain Expertise, World-Class Processes and Technology to Manage Business Processes We can enhance your ability to manage your wireless, telecom and IT processes. . . Strategic Sourcing: Securing the right provider mix strategy and total cost equation across your telecom and IT services requires leading category management practices and tools. Our offering helps you implement these practices and leverage tools that enable you to develop and realize the optimal sourcing strategy across your enterprise. Service Delivery Management: Managing assets across an enterprise can be a difficult, time consuming task. Onsite or from one of our locations, Symphony Services can manage your global assets and take the burden off your constrained staff. Our team handles your service order desk to handle all provisioning, MACD and other service request processes. Our experienced technical staff can work at your sites to handle various engineering tasks, such as switch maintenance. Symphony provides service desk offerings for voice, data, wireless and wireline. Invoice Processing and Reconciliation: Receiving and processing numerous service provider invoices can be a burden for any organization. Symphony Services can manage this process for your organization from receipt though payment. We receive all your invoices, both electronic and paper, and normalize the data into a common repository. We also automatically check them against a number of key areas, such as inventory, MACD activity, previous invoice activity and recurring charges. Identified invoice exceptions are reported and followed through to completion by our staff. Call Accounting: Today's records accuracy and security mandates require the proper collection and costing of all telecom transactions. Organizations with high-volume dynamic telecom environments have looked to Symphony Services to manage all call collection, costing and business analysis. Inventory Audit and Network Optimization: Developing an accurate inventory is a key component of an expense management program. This inventory is based on client needs, and can be a simple billing inventory based on the invoices received, or more complex where we will collect asset information through the collection of data from switches, current vendors and technical personnel, and then verify these assets against cost centers. Our goal is to help you reduce infrastructure costs while ensuring reliable, quality service. Invoice Audit: We analyze your contracts and invoices to ensure providers are meeting service and pricing commitments. From this data, we are able to promptly identify billing errors and submit them to service providers for owed credits. Our expertise in dealing with the service providers is then leveraged to ensure the timely capture of owed credits. Cost Allocation: To assist you in the management of your telecom spend, Symphony automates the cost allocation and billing process to provide your users with a single consolidated statement of all telecommunications charges, summary information to accounting and a rollup of telecom data to various levels of management. This financial information is then available for view via the Web and ERP Integration is also available. Numerous financial reports are also available, making it easier to curb costs, monitor performance of vendors as well as the network, and support long-range budgeting and asset management. Contact Details Symphony Services SMS 14881 Quorum Drive, Suite 800 Dallas, TX 75254 Phone: 972-581-7300 Fax: 972-581-7301 e-mail: SMS-Sales@symphonysv.com www.symphonysms.com Worldwide Offices In: Dallas, TX Nashville, TN Boston, MA Palo Alto, CA Bangalore, India Pune, India

AUDIT and OPTIMIZATION OUTSOURCING SERVICES Extending the Effectiveness and Value of Your Telecom and IT Department with Audit and Optimization Services In today's challenging business climate, many organizations are looking to improve their processes and cut costs by utilizing a third party to audit their telecom purchases and optimize their network spend. By engaging the Symphony Services Team, many organizations have been able to effectively improve their ability to deliver higher levels of service to their users at a lower cost. In addition, with Symphony's expertise, processes and technology, the organization is able to concentrate their limited resources and expertise on core parts of their business. Domain Expertise, World-Class Processes and Technology Our Audit and Optimization process enables organizations to implement a closed-loop telecom expense management process, resulting in greater control and cost reductions. No matter where an organization stands in implementing expense management best practices, Symphony can help achieve the next level of management and savings. From managing assets to analyzing service provider invoices, Symphony Services delivers global insight to telecommunications transactions. Our team of experts over 100 years of experience in this industry and they are proficient in their specific fields such as local service, data, long distance, wireless, and tax relief. Our Audit and Optimization service offering has assisted over 300 clients spanning various industries, such as financial services, manufacturing, hospitality, healthcare, retail, consumer products and pharmaceutical. The Benefits: -------------------------------------------------------------------------------- Reduced Costs and Improved Return on Telecom Investment Comprehensive Audit and Optimization Management Solution Coverage Invoice Audit: We analyze your historic contracts and invoices to ensure providers are meeting service and pricing commitments. From this data, we are able to promptly identify billing errors and submit claims to service providers for owed credits. Our expertise in dealing with the service providers is then leveraged to ensure the timely capture of owed credits. To automate the invoice audit process, Symphony developed the Auditor Toolkit. The Toolkit combines your vendor Customer Service Records detailed information, your telecom invoice details, and your carrier contract parameters into one concise format and database, thus allowing for comprehensive validation and comparison of this otherwise disjointed information. It also provides a source for unique queries of your billed services and invoices. Examples of some of the customized reporting include the services and features (USOCs) invoiced by location which provides a means for standardizing your services across multiple locations and vendors. The Auditor Toolkit will provide immediate access to billing errors, loose traffic, contract date, and contract terms. Inventory Audit and Network Optimization: Developing an accurate inventory is a key component of an expense management program. Our process begins with establishing a detailed service inventory from information provided by customer service records as well as invoices. Once again, by consolidating disparate information the customer is given a uniquely comprehensive view of installed services and features. The detailed inventory gives visibility to otherwise hidden information, thus enabling you to determine the accuracy, necessity, and redundancy of installed services. All of this data, aggregated across vendors, can then be analyzed in a variety of ways through inventory reporting to enhance operational efficiencies. Our goal is to help you reduce infrastructure costs while ensuring reliable, quality service. Physical inventory audits of circuits, lines, and equipment are also available. This process involves physical inspection of Demarc points to determine that billed services connected to the customer premise are, in fact, in use and operational within the customer's premise. Tax Recoveries: Symphony is uniquely qualified and credentialed in the area of telecom tax and regulatory fee auditing. With this expertise we can assist your organization with credits of Federal Excise Tax, as well as state and local taxes, fees and surcharges. Symphony will assist with the appropriate forms, filings, and negotiations with tax and/or regulatory authorities for all refunds. Government Sponsored Telecom Fund Programs: Symphony has significant experience in successfully negotiating refunds of the Federal Excise Tax. In addition, Symphony Services has partnered with the New York based law firm of Kelley, Drye, and Warren LLP. Through this unique relationship we are able to not only prepare and file claims, but the law firm's involvement in this matter can help with litigation to arrive at the most optimal and expedient outcome. Federal or state funds for investment in telecom assets or services may be available to your organization depending on the nature or location of your operations. Symphony has successfully identified and implemented such programs for many of our clients. Examples include state and federal universal service fund programs and telecommunications infrastructure fund programs. Contact Details Symphony Services SMS 14881 Quorum Drive, Suite 800 Dallas, TX 75254 Phone: 972-581-7300 Fax: 972-581-7301 e-mail: SMS-Sales@symphonysv.com www.symphonysms.com Worldwide Offices In: Dallas, TX Nashville, TN Boston, MA Palo Alto, CA Bangalore, India Pune, India

HIGH IMPACT GLOBAL BUSINESS SERVICES An Outsourcing Solution that Drives Productivity and Controls Cost Today's successful global competitors have embraced outsourcing initiatives as a key globalization strategy. Symphony Services is dedicated to helping clients achieve a competitive advantage by leveraging our global delivery operational excellence and top talent in an integrated and collaborative way. A strategic partnership with Symphony Services can boost profits, drive growth, and help you transform your business. A recognized industry leader, Symphony Services has high-end capabilities, significant experience running large-scale operations and a proven track record of successfully taking on high value business processes for clients. Core Competency Focus We combine strong core competencies in complex analytics and software engineering with deep domain knowledge and process expertise to deliver measurable value to clients. Symphony's three service lines offer end-to-end solutions across vertical markets and key functions: Commercial Software Solutions Deliver increased productivity and faster time-to market for software products Market Analytics Solutions Enable better decisions, more predictable results and opportunities to increase revenue Spend Management Solutions Provide indirect expenses insight and visibility for optimized performance The Benefits: -------------------------------------------------------------------------------- Product Focus. Faster to Market. Better Decisions. Predictable Results. Better Control. Optimal Performance. Symphony Services Helps Enterprises Leverage the Global Economy to Gain Competitive Advantage. Our Partnerships Are All About Value. Symphony's business model is based on output and value arbitrage rather than labor arbitrage alone. We engage with clients on a persistent, partnership basis creating purpose-built teams that generate increasing ROI as time goes on. Our teams are laser focused on productivity, process improvement and innovation. The performance culture we create ensures that we deliver benefits well beyond cost reduction. Symphony Spend Management Solutions at a glance Excellent Quality Standards Process maturity rated at CMMI Level 4 Six Sigma process proficiency Top–Notch Talent with 2000+ Employees Multi-Shore Strategy and Integration Support Effective Governance Structures First-Rate, Experienced Operations Management Global Secure Infrastructure Headquarters: Palo Alto, CA Offices: Dallas, TX, Nashville, TN, Waltham, MA Delivery Centers: Bangalore, Mumbai and Pune, India Symphony Services is a strong and strategic partner who can help you execute your globalization strategies to optimize and even transform your business performance. —Focus and Scale —Value and Output Driven Business Model Market Analytics Software Engineering Spend Analytics Deep vertical knowledge Data management and analytics competencies On-demand business insight Deep domain experience Strong technical & process expertise Complete Product Development Lifecycle Services Deep spend category expertise Large scale data management Control over expenses Global Operating Model Purpose-built teams, proven ability to attract the best. Long-term dedicated resources. Best Practices for offshore engineering and analytics. World Class IP protection and security. Our clients include: 4 of the top 5 commercial banks 3 of the top 5 telecommunications providers 3 of the top 5 aerospace and defense manufacturers 3 of the top 5 motor vehicles and parts manufacturers 3 of the top 5 pharmaceutical companies 2 of the top 5 beverage companies 2 of the top 5 forest and paper products companies 2 of the top 5 diversified financials companies Contact Details Symphony Services SMS 14881 Quorum Drive, Suite 800 Dallas, TX 75254 Phone: 972-581-7300 Fax: 972-581-7301 e-mail: SMS-Sales@symphonysv.com www.symphonysms.com Worldwide Offices In: Dallas, TX Nashville, TN Boston, MA Palo Alto, CA Bangalore, India Pune, India