The First Product Engineering Services Company to Receive the International Standard for IT Service Management
Palo Alto, Calif. and Bangalore, India – July 22, 2008 – Symphony Services, the global leader in product engineering outsourcing services, today announced it has been certified as an ISO 20000 (Information Technology Infrastructure Library or ITIL) compliant organization. With this certification Symphony Services becomes the only company in the Outsourced Product Development (OPD) Services to be awarded with both ISO 20000 and ISO 27001 Certification. This extends Symphony Services’ leadership in establishing world-class processes for product support engagements and managing mission-critical product engineering services for its clients.

This certification provides a top down framework to define the features of service management processes that are essential for the delivery of high quality end-to-end solutions to clients. The certification covers aspects such as release management, security management, change management, capacity management and financial management. One of the key advantages of the certification is the predictability of mission critical work such as managing Software as a Service (SaaS) environments. The certification ensures IT infrastructure performance, efficient management of multi-location product engineering labs with clearly defined metrics. This helps drive enhanced IT improvement with respect to cost, delivery, availability, service quality and proactive infrastructure planning.

Speaking on the occasion Mr. Amitava Roy, president of India operations for Symphony Services said “Receiving ISO 20000 certification is another milestone on our journey for delivery excellence. Symphony is the software product development partner for many of the world’s leading software companies and this certification is another step forward in strengthening our commitment to enabling customer growth and scalability.”

ISO 20000 provides a recognized and tried and tested management system which allows a services organization to plan, manage, deliver, monitor, report, review and improve its services. It not only looks at operational aspects but also focuses on the business controls covering associated risks, finances, resources and capabilities.

About ISO 20000
ISO 20000 is the international standard for IT Service management. ISO 20000 comprises two distinct documents: a specification for a service management system, and a code of practice. Together, these form a top-down framework to define the features of service management processes that are essential for the delivery of high quality services. Some benefits of implementation of ISO 20000 include: Alignment of information technology services and business strategy, creation of formal framework for current service improvement projects, competitive advantage with promotion of consistent and cost effective services, reduction of risk and cost etc. For more information, please visit http://20000.fwtk.org/

About Symphony Services
Symphony Services is a global provider of product engineering outsourcing services dedicated to helping clients compress time to market, achieve higher innovation yields and improve productivity to increase the value from their R&D investments. From strategic and operational consulting guidance to complete product lifecycle capabilities, the company is distinguished by a singular focus on product development and collaborative, end-to-end solutions. Symphony brings domain expertise and deep commercial-grade software and embedded real-time systems capabilities to its partnerships with software vendors, software-enabled businesses and companies whose products contain embedded software. Symphony Services is headquartered in Palo Alto, CA, with offices in North America, India, Europe and China. For more information, please visit www.symphonysv.com, e-mail us at info@symphonysv.com or call Heather Dalloul, Sr. Director, business development at 1.650.935.9534.

Tuesday, July 22, 2008