Symphony Spend Management Solutions Receives Positive Rating in 2H06 MarketScope for Telecom Expense Management
Dallas, TX — November 27, 2006 — Symphony Spend Management Solutions (SMS), a provider of software and
outsourcing solutions that help clients effectively manage expenses, assets and workflow processes, today announced
that it has received a “positive” rating in Gartner’s recently-published “Marketscope for Telecom Expense Management,
2H06.” Authored by research vice presidents Eric Goodness and Phillip Redman, the MarketScope examines the
overall telecom expense management (TEM) market, canvassing more than 100 vendors servicing the U.S. and
evaluating them on their business model, customer experience, innovation, product/service and overall viability.
“We believe that Gartner’s positive rating of Symphony SMS is strong recognition of our ability to build on the best
practices and learning from more than 25 years in the industry,” said Alan Harlan, president, Symphony Spend
Management Solutions. “Through the years, Symphony SMS has focused on developing comprehensive and
effective solutions to meet the needs of some of the world’s biggest companies—helping them to realize greater
control over their expenditures, reduce costs, improve productivity and increase operating profitability.
Our multiple delivery options give clients the ability to quickly and easily implement telecom expense management
within their organizations.”
Symphony SMS’ telecom expense management capabilities provide a systematic outsourced approach for
companies to automate order processing, monitor expenses, manage vendor invoices, track inventory of assets,
provide ongoing invoice reconciliation and accurately allocate expenses to internal cost centers. The company’s
solutions include a suite of modular applications, powered by patented TEM process automation along with
comprehensive services. Flexible delivery options include hosted Software-as-a-Service (SaaS) or a full outsourcing
model. Earlier this year, the company released Expense Management System (EMS) 11®, a Web-based, modular,
fully-integrated software application for managing voice, data and wireless telecommunications expenses, assets
and processes, which can be easily integrated with existing infrastructure (including ERP), accounts payable and
human resource systems. In addition, earlier this year Symphony SMS announced a strategic partnership with
Verizon Business, which will utilize Symphony SMS' telecom expense management capabilities, including inventory
asset tracking, contract administration, invoice auditing and dispute resolution, to manage assets and invoices for
wireline services.
In this edition of the annual MarketScope for Telecom Expense Management, Gartner estimates that the TEM market
will generate revenue –from software and IR services—of just over $400 million in 2006. The report goes on to state
that “many firms could benefit from handing over the task of managing telecom expenses to a provider of outsourcing
services.”
About MarketScope
The MarketScope is copyrighted October 27, 2006 by Gartner, Inc. and is reused with permission. The MarketScope
is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors
measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or
service depicted in the MarketScope, and does not advise technology users to select only those vendors with the
highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular purpose.
About Symphony Spend Management Solutions
Symphony Spend Management Solutions (SMS) is a group within Symphony Services that monitors, manages
and minimizes clients' indirect telecom and technology costs through proprietary software and outsourcing services.
The company's full suite of flexible solutions provide clients with a global view of costs generated by assets,
work orders, usage and service provider invoices, as well as the key business processes associated with them,
such as vendor invoice management, provisioning and billing/chargeback. More than 300 clients across financial
services, manufacturing, hospitality, retail, consumer products and pharmaceutical industries utilize Symphony
SMS to gain control of expenses, improve their bottom line and optimize performance.
For more information, please visit www.symphonysms.com.
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to their respective holders.