Symphony SMS provides solutions that include a suite of modular applications and services with multiple delivery options. Clients realize the proven benefits of significant cost savings, increased management control, and productivity improvements.
Communication Lifecycle Management, both mobile and fixed, depends on network utilization into a common delivery platform with real-time information via dashboards, so that organizations have proactive management of IT infrastructure all in a consolidated service offering by managing clients’ telecom and technology costs through automated software and outsourcing services.
EMS© is a Web-based application that will allow your organization to more quickly and efficiently process invoices, manage vendors, reconcile charges against inventory, provide greater visibility and control of telecommunications and other costs. Furthermore, EMS© will identify significant cost savings through its unique approach to invoice reconciliation, assist in streamlining operations, improving accounting productivity with process re-engineering and best-practices implementation. Symphony SMS offers EMS© as a licensed application, Software as a Service, hosted and business process outsourcing solution.
Symphony follows ITIL-compliant procedures through state-of-the-art facilities, Six Sigma methodology along with industry-certified professionals, ISMS/ISO 27001 (Information Security and ITSM/ISO 20000 (ITIL) certified Centralized Network Operations Centers, blended with years of rich experience to provide you a one-stop solution for all your infrastructure and telecommunications expense management needs.
SUMMIT© is an Enterprise Management product that enables you to Manage Enterprise IT Infrastructure using ITIL Delivery Processes. Extremely powerful, yet elegantly simple, flexible and scalable, Symphony Services’ leading network management and monitoring software solution Summit© manages different Infrastructure including Data network for Customers, Data and Voice connectivity for corporate network. Symphony SMS offers SUMMIT© as a licensed application, and Software as a Service.
Symphony Key Differentiators
· Six Sigma standards-based, comprehensive service delivery methodology
· ISO 27001 certified Centralized Network Operations Center (CNOC)
· ITSM certified, business aligned processes
· Customizable delivery modules
· Software Prowess
· Domain expertise
· Global presence
· Clear Visibility and Accountability