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CMMI processes used in Telecom Expense Management     

EMS 11© is a Web-based application that will allow your organization to more quickly and efficiently process invoices, manage vendors, reconcile charges against inventory, provide greater visibility and control of telecommunications and other costs. Furthermore, EMS 11© will identify significant cost savings through its unique approach to invoice reconciliation, assist in streamlining operations, improving accounting productivity with process re-engineering and best-practices implementation.  Symphony SMS offers EMS 11© as a licensed application, Software as a Service, hosted and business process outsourcing solution.  The integrated applications of 
EMS 11© include: 

  • EMS 11© dashboard tool provides customizable business intelligence for a managerial or analyst view of relative spend data via graphical or report orientation.
  • Data Processor© for importing EDI, data files and manual invoices
  • E-Procurement Portal for web based provisioning management of mobile assets with rate plan configuration. 
  • Order management for streamlining the service request process, trouble ticket, and workflow
  • Inventory management to centralize data on assets and services
  • Invoice management to process billing data from all internal and external sources – both electronic and paper – and reconcile against inventory
  • Internationalization for currency and language support 
  • Usage management to capture switch data for analysis and/or expense allocation
  • Billing management to efficiently and accurately allocate expenses through a single consolidated statement and through ERP integration
  • Budget, Contract and SLA management
  • Web reporting of financial information for easy, secure access

Symphony SMS' Consulting and Implementation Services support all product offerings.  Our CMMI©Level 4 engineering environment provides for standard and customized implementation engagements.



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