Software as a Service

Symphony SMS offers a full Licensed offering as well as web-based remote access to a Telecom Expense Management application via its SaaS or Hosted model that allows clients to efficiently process their invoices, manage their MACDs and vendors, reconcile charges against inventory, and provide greater visibility into telecommunications costs, without the capital expense of providing the required platform and data processing resources.  Symphony was the first in the industry to offer SaaS andHosted models.

The benefits of an SaaS and Hosted environment are:

• Lowers operating expense vs. large capital expense
• Provides greater predictability of costs
• Does not require software maintenance costs
• Preserves capital
• Frees management from day-to-day operational oversight
• Improves focus on core business and strategic objectives
• Maintains transparent data location to users
• Program code kept current and monitored for optimal performance by provider
• Diminished business risk

Certain specialized tasks, such as invoice reconciliation, quality assurance on the inventory of assets and services, and maintaining the accuracy of cost-center based reporting, require a focused effort as well as domain knowledge. Symphony SMS augments clients' efforts in this area through optional onsite/offsite Client Service Consultants.

Software as a Service is an easy way to start using the application as no dedicated server resources are needed.  Everything is contained in a logical configuration as opposed to hosted environments which require dedicated resources for more demanding environments.