Company

Symphony Software Management Solutions (SMS) is part of Symphony Service Corp., a Palo Alto, CA based company that is a leading global provider of full lifecycle, product engineering outsourcing solutions (www.symphonysv.com).

Symphony SMS maximizes ROI for our clients leveraging integrated software and services executed through innovative business models that enable our clients to reduce operational spend or enabling increased capabilities that generate revenue. Symphony SMS draws from our deep domain expertise in Business Operations Management and Product Line Management SMS’ core market focus is large to medium organizations with operations in North America, South America, Europe, Middle East and Asia Pacific.

Our Solutions include:

  • Communications Lifecycle Management
    • We will manage your entire communications through our unique approach to invoice reconciliation, operations optimization and improving accounting productivity
  • Mobile Device Management
    • We enable enterprise-wide control of mobile device application deployment, license management, security, configuration and policy management
  • IT Service Management
    • We enable management of Enterprise IT Infrastructure using ITIL Delivery Processes
  • Web Access Management
    • We enable centralized access management to your web-based enterprise applications
  • Product Line Management
    • We maximize ROI on your software product investments minimizing client churn and maximizing product life

Furthermore, we focus on implementing industry best practices garnered from over 25 years of experience with the industry’s leading enterprises creating long-term process improvement, strategic sourcing solutions and efficiencies for our clients. The solutions offered by Symphony SMS include a suite of modular applications and services with multiple delivery options. Clients realize the proven benefits of significant cost savings, increased management control, and productivity improvements. The company’s original application arose out of a partnership with a large national bank that required a highly scalable and functional system to manage its vast telecommunication resources. Since then, our solutions have become the standard Management solution for a host of Global 2000 companies across many verticals, as well as a number of large municipalities. Today, 75% of the company’s clients are Global 2000.

Symphony SMS has operations and delivery centers in Texas, Tennessee, Massachusetts, Florida, California, UK, India and China.

  • Quote from Alan
    • Alan
      “Our high customer satisfaction levels and continued growth are validation for the significant investments we’ve made to ensure our customers maximize efficiencies and leverage all assets of their infrastructure.”

      Alan Harlan,
      President Symphony SMS