Symphony Spend Management Solutions (SMS) is part of Symphony Service Corp., a Palo Alto, CA based company that is a leading global provider of full lifecycle, product engineering outsourcing solutions (www.symphonysv.com).
Symphony SMS was formed by a series of acquisitions, that included; Stonehouse Technologies, Inc., Telco Research, and Teletron. Symphony SMS is an industry leader in the delivery of license software, Software as a Service (“SaaS”) and outsourcing solutions that enable our clients to effectively manage expenses, assets and workflow processes for comprehensive lifecycle management.
SMS' core market focus is large to medium organizations with operations in North America, South America, Europe, Middle East and Asia Pacific.
We enable enterprises to manage voice, data, IT, wireless and other services through our expertise and solutions in Telecom Expense Management by providing a systematic approach to invoice management as well as asset management across the lifecycle.
This includes automating order processing, ebonding, monitoring expenses, managing vendor invoices, tracking and managing inventory of assets, web based mobile provisioning, providing ongoing invoice reconciliation via workflow (against actual inventory, contract terms and usage), wireless optimization and accurately allocating costs to internal cost centers.
Furthermore, we focus on implementing industry best practices garnered from over 25 years of experience with the industry’s leading enterprises creating long-term process improvement, strategic sourcing solutions and efficiencies for our clients.
The solutions offered by Symphony SMS include a suite of modular applications and services with multiple delivery options. Clients realize the proven benefits of significant cost savings, increased management control, and productivity improvements.
Symphony SMS helps clients control both the “supply” and “demand” of indirect operating expenses. We seek to reduce indirect operating expenses by 10-20% per annum, thereby helping to improve our clients’ operating margins by 2-4% per year and to increase their operating profitability by a corresponding amount.
The company’s original application arose out of a partnership with a large national bank that required a highly scalable and functional system to manage its vast telecommunication resources. This partnership has resulted in the 5th generation EMS 11® (Management of fixed and mobile assets, expenses and services).
Since then, the company’s EMS 11© application has become the standard Expense Management solution for a host of Global 2000 companies across many verticals, as well as a number of large municipalities. Today, 75% of the company’s clients are Global 2000. Symphony SMS has operations and delivery centers in Dallas, TX; Nashville, TN; Boston MA; Ft. Myers, FL; Palo Alto, CA; London, UK; Beijing, China and Bangalore, India.