Alan Harlan
President

Alan brings more than 20 years of experience in the IT and outsourcing services industry serving in executive accounting, technology and sales roles. He has a track record of running high performing sales and delivery operations for business units ranging from $60M to $200M of revenue.

Alan has orchestrated multimillion dollar contracts, implemented innovative sales strategies and turned around under-performing business units.

Prior to joining Symphony, Alan served as EVP for Sierra Design Group, Inc., a gaming software development and services firm where he increased sales from $37 Million to $89 Million in 15 months; VP of Sales for Sourcecorp, Inc., a data services with global outsourcing relationships exceeding $80 Million in sales; and EVP of Affiliated Computer Services, Inc., a global technology and business process firm. Alan holds a Bachelor of Arts Degree in Accounting from Louisiana State University.

Mike Keller
Vice President, Operations

Mike joined Symphony in November of 2005 and is responsible for Symphony’s Operations team, which includes Business Processing Operations, Managed Services, Customer Care, and Audit and Optimization Services.

Prior to Symphony he served as Senior Vice President and General Manager of Sourcecorp, a leading BPO and consulting firm, and in executive positions with Affiliated Computer Services and Electronic Data Systems. Mike holds a Bachelor of Arts Degree in Accounting from Texas Lutheran University.

Garry Plagenhoef
Vice President, Implementation & Consulting

Garry Plagenhoef has been with Symphony since 1989 and brings more than 30 years of experience in IT, with the last 15 years concentrated in telecom business re-engineering and outsourcing services. He has a proven record of managing telecom consulting projects from restructuring telecom departments to implementing telecom management systems for very large clients.

Prior to assuming responsibility for Implementation Services, Garry served as the Chief System Architect responsible for the functional design of Symphony’s Telecommunications Expense Management system, known as EMS. Prior to joining Symphony, he was VP-Financial Systems Manager for EDS where he managed all internal financial applications, and developed strategies for marketing and selling communication outsourcing services, a new business for EDS at that time. Garry holds a Bachelor of Science Degree in Physics from Trinity College.

Kevin Ziesig
Vice President, Sales

Kevin brings over 25 years of senior management sales leadership to Symphony SMS. Kevin’s long history of hands-on experience gives him deep understanding of implementing and managing Telecom Expense Management solutions for our large Fortune 100 customers. Kevin lends his significant knowledge and resources to Symphony SMS’ industry-leading TEM and Audit offerings. Kevin has developed and is responsible for Symphony SMS’ channel relationships.

Prior to joining Symphony, he held Executive Sales positions at Peregrine Systems, a multi-million dollar IT services firm; and Telco Research Corporation, a telemanagement services firm. Kevin holds a Bachelor of Science Degree in Accounting from Binghamton State University and is a board certified CPA.

Krishnan Vaidyanathan
Executive Director, Development

Krishnan has been with Symphony since 2002 and is responsible for managing our product engineering organization comprising Product Management, R&D and L3 teams driving product innovation, vision and strategy. Krishnan brings over 18 years of software engineering experience in delivering CMMi compliant software. Prior to joining Symphony, Krishnan has held Management and Technical positions with various product and service organizations in the US and India. Krishnan has a Masters in Computer Science from Illinois Institute of Technology, Chicago and Bachelors in Computer Science from BITS, Pilani.

Maya Venkatesh
Associate Vice President, Product Line Management

Maya has been with Symphony Services since 2005 and heads our Global Operations Center out of Bangalore, India which delivers TEM Operations, Analytics, R&D and Information Engineering services. Maya is a Black Belt in Six Sigma and brings over 15 years of experience in the accounting and financial services industry. She manages our 24x7 Operations in Bangalore, focused on delivering quality services to our global client portfolio.

Prior to joining Symphony, Maya spent several years with Ford Motor Company managing the Accounts Payables and Travel Expense Services for Ford of Europe. Maya holds a Master’s Degree in Finance and is a certified Cost Accountant.

Richard Herrington
Executive Director, Technology

Richard brings an extensive understanding of solving complex business challenges through the application of technology to Symphony SMS. Leveraging 15 years of industry experience in organizations ranging from small start-ups to global software vendors, Richard delivers thought leadership, proven processes and technology solutions focused on enterprise mobility, service management and web-based security to Symphony’s clients. Richard is responsible for growing and maintaining Symphony SMS’s solutions portfolio and architecting transformational product solutions. Prior to joining Symphony in 2008, Richard held various positions in the Security and Identity & Access Management space ranging from software architecture, product development, on-site solution support and professional services for BMC Software. Richard holds a Bachelor of Science Degree in Management Information Systems from the University of South Florida.