Communications Lifecycle Management

A growing dependence on wireless services greatly increases telecommunications expense and places a heavier administrative burden on you to manage these services. Symphony SMS’s flexible communications lifecycle management solution provides you with a global view of all communication expenses...

Communications Lifecycle Management
Communications Lifecycle Management
  • Enterprises are adopting mobile technologies as a means to continue to increase employee productivity
    • Consumer use of mobile devices far ahead of Enterprise use
  • The deployment and lifecycle management of mobile devices creates new challenges for the IT departments
    • Mobile device operating costs are escalating
    • Data security issues are major concern for the Enterprises
Symphony SMS provides a comprehensive managed service for Enterprise Mobility management
  • Design, deploy, manage and support mobile devices
  • Expense management for mobile device usage charges
  • Symphony SMS is a proven and established service
    • Over 500,000 mobile devices being managed
    • Over 100 Telecom service providers connected to SMS network
    • Over $ 4B mobile spend under management
    • Subscription based cloud services.
Communications Lifecycle Management

Audit & Optimization

  • Audit accounts for
    • Standard Inefficiencies
    • Contract Compliance
    • Competitive Analysis
  • Optimization Includes:
    • Carrier Consolidation
    • Contract Assessment and Optimization
    • Contract Consolidation
    • RFP and Contract Negotiation
    • Term and Volume Commitments
    • Rate Analysis and Reduction
    • Inventory Analysis and Reduction of Unused Assets
Audit & Optimization

Invoice Management Services

  • Electronic and Paper invoice processing
  • Automated charge verification against inventory, contracts, historical data, user-defined thresholds, etc.
  • Online dispute resolution & recovery
  • Automated feeds to A/P systems
  • Multi-level approved charges sent to Billing, Chargeback
  • Ad-hoc & numerous standard reports including Accrual Report, Missing Invoices, Exceptions
Invoice Management Services

Inventory Management

  • Centralized inventory management of
    • voice, data, wireless, network equipment, software and services
  • Automated
    • Invoice reconciliation
    • Vendor feeds & usage costing routines validation
    • Service order inventory updates
    • MRC updates to billing
    • Ownership and Location identification for Troubleshooting, Provisioning
  • Accommodates physical & logical configuration, user defined fields
  • Ad-hoc & numerous standard reports
Inventory Management

MACD

  • Custom Service Catalog
    • costs included for order preparation
  • Optional Self-service portal
  • Automated integration with inventory
  • Automated external/internal vendor task monitoring
  • Templates for standard tasks
    • (e.g. circuit installation)
  • One-time charge updates to Billing
    • (e.g. Installation)
  • Accommodates user defined fields
  • Ad-hoc & numerous standard reports
MACD

Call Accounting & Usage Based Chargeback

  • Automated collection and costing of
    • CDR, VOIP, QOS , IP usage records
  • Usage-based reporting, traffic engineering, and toll fraud alerts
  • Automated integration with Inventory
  • Chargeback model provides flexible consolidation of charges
    • usage, vendor invoice, MACD, etc.
  • Avaya Compliant and Cisco certified
  • Security-based web reporting and queries
Call Accounting

Wireless Optimization & Reporting

  • Built on Industry Best Practices
  • Accessible via corporate device
  • eProcurement capabilities with structured workflow enabling
    • Request -> Approval -> Order ->Fulfillment
  • SLA tracking
  • Dashboards
  • Utilization & Pattern monitoring
  • Rate and Pool optimization
  • Automated integration with inventory, contracts
  • Ad-hoc & numerous standard reports
Wireless Optimization & Reporting

Procurement Services & Trouble Ticketing

  • eProcurement capabilities with structured workflow enabling
    • initial order to chargeback
  • Automated provisioning, trouble ticketing
  • EON and e-bonding with multiple service providers
  • Automated integration with inventory
  • One-time charge updates to Billing
    • (e.g. Installation)
  • Automated SLA management
  • Accommodates user defined fields
  • Ad-hoc & numerous standard
Procurement Services

Mobile Device Management

  • Administer, secure, and deploy Enterprise mobility assets through the EMS portal.
  • Optimize the management and configuration of frontline devices, applications, and information.
  • Manage a growing variety of mobile operating systems and devices, including iOS, Blackberry, Android, and Windows Mobile.
  • Ensure compliance with corporate policies and effective mobile security practices and standards.
  • EMS Integration
    • Real time usage and cost monitoring & reporting
    • Usage alerts, notifications
    • Single-console device management & control
    • Detailed call billing
    • Application provisioning
    • Security management
Mobile Device Management

Wireless Help Desk

  • Level 1: The basic assistance level provides standard service information such as supplier web sites, toll free numbers, and the review of Frequently Asked Questions (FAQs). It also facilitates service ticket escalation to Level 2 or Level 3 mobility support.
  • Level 2: Requesters’ moderately complex issues are resolved using internal resources or working with mobility service providers or other customer support areas.
  • Level 3: Highly complex issues may be resolved in partnership with mobility service providers and other customer support areas. Level 3 support also manages the device selection process, device lifecycle, the billing and invoice process, and service management
Wireless Help Desk

Dashboard & Reporting

  • Data Management and Analysis
    • Normalized view of usage, spend and transactions
    • Visibility across the entire telecom environment
  • Advanced Reporting
    • Spend by carrier, country, service and usage type
  • Usage Analysis
    • Identification of individual and group usage patterns
    • Rate plan optimization and policy recommendations to reduce spend
  • Individual and Hierarchal Views
    • Permissions based viewing for enhanced control and policy enforcement
Dashboard & Reporting